For telephone advice, ZKE staff are available on:

• Mondays and Tuesdays from 7.30am-3pm
• Wednesdays and Fridays from 7.30am-12pm
• Thursdays from 7.30am-6pm

Please call the central number +49 681 905-2000.

If you need advice on your ZKE account or services such as changing the number of refuse bins, you need to make a personal appointment in the administration building at Gaschhübel 1 in Malstatt.

You can book an appointment via our booking system.

Important: After selecting the appointment, you will receive an e-mail with a confirmation link. You need to confirm the appointment by clicking this link, otherwiswe it will be cancelled automatically.